Last updated: October 22, 2026
At QuietZen, we want you to feel confident when shopping for your wellness essentials. If something isn’t right with your order, please contact us so we can review the situation and help you understand the available next steps.
Contact Us About a Return
If you would like to request a return, please contact us through our Contact page before sending any item back.
Include your order number, a description of the issue, and any relevant photographs. Please wait for instructions from our customer care team before returning an item.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and clear photographs of the item and packaging where relevant. We will review the information and explain the next steps.
Change-of-Mind Returns
If you wish to return an item because you have changed your mind, please contact us before taking any action.
Return eligibility, the condition required for a return, return shipping arrangements, and any applicable costs will depend on the circumstances and the terms that apply to your purchase. We will explain these details before you proceed.
Refunds
If a refund is approved, we will explain the amount and the method used to process it. Where possible, refunds will be issued to the original payment method.
The time it takes for a refund to appear in your account may depend on your payment provider or financial institution.
Orders That Have Not Arrived
If your order has not arrived within the delivery window communicated to you, contact us with your order number. We will review the available tracking and fulfilment information and help you understand the next steps.
Your Consumer Rights
This policy does not limit any rights or remedies that apply to you under applicable consumer protection laws.
Contact Us
For return or refund enquiries, please visit our Contact page and include your order number where applicable.
QuietZen — Find Your Quiet.