Shipping policy

SHIPPING POLICY

Thank you for shopping with QuietZen. We are committed to delivering your wellness products safely and promptly.

Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time We currently ship to the United States. Once your order has been processed, please allow the following estimated delivery times:

Standard Shipping: 7-15 business days

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays or carrier issues.

Shipping Costs

We offer FREE shipping on all orders — no minimum purchase required.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order at any time.

Lost or Delayed Packages If your package has not arrived within 20 business days, please contact us at support@quietzen.store and we will investigate immediately.

Damaged Items If your item arrives damaged, please email us at support@quietzen.store within 7 days of delivery with photos of the damage and we will arrange a replacement or refund.

Bundle Orders Some of our products are curated bundles containing multiple items. These items may ship separately from different warehouses and will arrive in individual packages. Each shipment will have its own tracking number, which will be emailed to you as each item ships. All items within a bundle will arrive within the standard 7–15 business day window. If you have any questions about your bundle shipment, please contact us at support@quietzen.store.

Contact Us For any shipping related questions, please contact us at support@quietzen.store