Last updated: October 22, 2026
At QuietZen, we respect your privacy and take care to handle your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and the choices available to you when you visit quietzen.store or make a purchase.
1. Information We Collect
Depending on how you interact with our store, we may collect:
- Contact information: such as your name, email address, phone number, and shipping or billing address.
- Order information: such as the products you purchase, order details, delivery information, and transaction records.
- Communications: information you provide when contacting our customer care team.
- Newsletter information: your email address and any subscription preferences when you sign up for QuietZen emails.
- Technical information: such as your IP address, browser type, device information, and website usage data, where collected through our website or enabled tools.
Payment details are handled through the payment services available at checkout. We do not intend to store full payment card details on our own website.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders.
- Arrange delivery and provide order updates.
- Respond to questions and customer care requests.
- Send marketing emails when you have chosen to receive them, subject to applicable law.
- Operate, maintain, and improve our website and shopping experience.
- Detect fraud, protect our store, and meet legal obligations.
3. Marketing Emails
If you choose to subscribe to QuietZen marketing emails, we may send wellness tips, product updates, news, and special offers.
You can unsubscribe using the link in a marketing email. Receiving a free guide or completing a purchase should not, by itself, require you to agree to marketing emails where consent is required by law.
4. How We Share Information
We may share relevant information with service providers when needed to operate our store. These may include:
- E-commerce and website hosting providers.
- Payment processors.
- Suppliers and fulfilment partners who need order and delivery details to dispatch products.
- Shipping carriers and tracking services.
- Email delivery, customer support, analytics, and security providers.
- Authorities or other parties when required by law or necessary to protect legal rights.
We aim to share only the information reasonably needed for the relevant purpose.
5. International Data Transfers
QuietZen operates online and may use service providers in different countries. Order information may also be shared with fulfilment partners involved in shipping your purchase internationally.
As a result, personal information may be processed in countries other than where you live. Where required, we will take appropriate steps to handle such transfers in accordance with applicable privacy laws.
6. Cookies and Similar Technologies
Our website and service providers may use cookies or similar technologies to support essential website functions, remember preferences, measure website performance, and support other enabled features.
Cookie use depends on the tools active on the website and your browser settings. Where required by law, we will provide appropriate choices for non-essential cookies.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, recordkeeping, dispute resolution, and legal compliance.
We use reasonable safeguards designed to protect information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
8. Your Privacy Choices and Rights
Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.
You may also unsubscribe from marketing emails at any time. To make a privacy-related request, please contact us using the Contact page on our website. We may need to verify your identity before responding.
9. Children’s Privacy
QuietZen’s online store is intended for adults making purchases for themselves or their households. We do not knowingly seek to collect personal information directly from children in ways prohibited by applicable law. If you believe a child has provided personal information to us, please contact us.
10. Third-Party Services
Our website may link to or use third-party services. Those services have their own privacy practices and policies. We encourage you to review their policies when using their services.
11. Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date.
12. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact QuietZen through the Contact page at quietzen.store.
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